By signing your tenancy agreement you agree to pay your weekly rent and other charges in advance. There are no circumstances where you should not pay your rent and other charges, as failure to pay is putting your home at risk. This page explains how your rent is set, changes to your rent and what your rent pays for.
How do we set your rent?
SLH set your rent in line with national guidelines to make sure that all housing providers set their rent in the same way. This is to make sure that rents stay affordable and that people living in the same type of home in the same area pay similar rent. This is called target rents.
Will your rent change each year?
Like the cost of many things, your rent may change from time to time to keep up with inflation. Your rent is reviewed each year in line with your tenancy agreement. SLH will notify you in writing 28 days before the new rent is set. Accompanying this letter will be a Notice of Increase which is a legal notification which will state what your current rent is and what it will be changing to. It will include any service and support charges.
What do you need to do?
If you receive Housing Benefit, you must inform the Revenues and Benefits Department of the increase. You should do this as soon as you receive your Notice of Increase.
If you pay your rent using a Rent Payment Card you must update your payments in line with the rent review from the date it takes effect.
If you pay by Direct Debit your payments will automatically be changed by SLH. You must make sure that you have enough money in your bank to cover the rent payments when we collect them.
If you pay by Standing Order it is your responsibility to contact your bank to update the amount you pay.
What can you do if you think the rent increase is too much?
Get in touch and we can explain why your rent has changed. If you are still not satisfied with the answer, contact: The Northern Rent Assessment Panel, 20th Floor, City Tower, Piccadilly Plaza, Manchester, M1 4BE.
The committee will compare your rent to similar homes in the area. They can determine a lower or even a higher rent.
What does your rent pay for?
Your rent and charges pay for the services that we provide to you such as improvements to your home and maintaining the area where you live. If you do not pay your rent then we cannot provide these services. If you are struggling to pay your rent, get in touch immediately so that we can offer you advice and support.