We want to make sure that customers are at the heart of everything we do. We want to involve you in our decision-making processes so that you can have a say on the services you receive.
This helps us to improve as well as helping us to achieve what YOU want. There are many different ways you can have a say about the services we deliver to you and ways to get involved in your neighbourhood.
Informal involvement opportunities
‘Like’ us on Facebook: Like us on Facebook and keep up-to-date with the latest news and information, comment on posts and take part in online surveys/polls
Follow us on Twitter: Follow @slh_homes for all the latest news, where you can comment, retweet or message us.
Follow us on Instagram: Follow @thinksouthlpool to find out all the latest happenings through photos and upload your photos of the area.
Join us on Walkabout Wednesday: Chat to us or join us on our walkabout where we walk around your neighbourhoods on the first Wednesday of every month to seek ways to improve it. They start at 2pm from our office.
Involvement in community events: We sometimes run events to give you more information and advice. We’ll let you know when they are happening through our website, social media and posters.
Take part in focus groups: Focus groups help shape the different services we offer by discussing matters relating to your home. and neighbour¬hood. We invite people along to the meetings who we feel are in the best position to have a say on these services.
Formal involvement opportunities
Become a Board member
This is the highest level of involvement where you can contribute to the running and management of SLH through formal meetings. The Board is made up of independent members and tenants who make strategic decisions that ensure we are meeting our aims and objectives. Full training and support is given.
View a list of our current Board Members.
Tenant Board Member Case Study: Long-term Speke resident Trevor Smith talks about his experience of getting involved with South Liverpool Homes
Be a Scrutiny Panel member
A group of tenants who ensure that the services we provide are effective, efficient and represent good value for money. They have a formal meeting once a month but meet more regularly when they are carrying out reviews into different aspects of our services. Full training and support is given.
The Scrutiny Panel have reviewed a number of SLH’s services. Below are links to the reports from these reviews:
Scrutiny Panel are currently completing the second part of their review on tenant involvement, looking at attracting more volunteers to give their opinions to SLH to enhance tenant involvement
Set up a local Tenant or Resident Group
These groups are a great way to have a collective voice and build a community spirit. Maybe you want to improve something in your area, campaign for something or hold community events. SLH can provide you with support to help you set up your group such as helping you with the paperwork and sign posting to organisations who may help you with funding.
Get involved by giving us feedback
Take part in satisfaction surveys
Surveys are an easy way for you to give your views from the comfort of your own home. They can be regular surveys, such as the satisfaction surveys we carry out after you have had a repair done or one-off surveys about a particular issue. Every two years we undertake a larger survey to find out how satisfied you are with SLH overall.
Let us know if you’re not happy
We want you to tell us if you are not happy about the services you receive. This is so that we can try and put things right and improve our services as a result of your feedback. You can give us feedback online, in person, over the phone or by post. Or if you feel someone has gone out of their way to help you and you would like to say thank you, then please let us know this too.
Tell us your ideas/suggestions
We would love to hear your suggestions or ideas about how we could improve. You can tell us your ideas online, in person, over the phone or by post.