Money advice

New Direction
New Direction is a partnership of four advice centres; RaiseCitizens AdviceBig Lottery Fund and The Money Advice Service.

They can:

  • Help you check your income and make sure you are getting everything you are entitled to
  • Help you deal with benefit queries and understand letters
  • Support you through the process of choosing and opening a bank or credit union account
  • Help you set up direct debits and standing orders
  • Use online comparison sites to get a better deal
  • Switch energy provider or mobile phone tariff
  • Help you understand paperwork and get to grips with your admin
  • Make small changes to help your money go further
  • Signpost services that best suit your needs

For more information contact Philip Heaton at New Direction on 0151 482 2475, or email

Local Solutions

Are you struggling with the rising cost of fuel bills? If so, help is at hand. Local Solutions can help you with dealing with fuel debt, switching suppliers and understanding/managing your bills. Grants are available to help individuals and families that are in hardship or in debt with their fuel bills. It may be that one of your stove cooking rings is broken, which means your cooker is not working efficiently and it is costing you more money on your fuel bills. Local solutions may be able to access a grant to help you purchase a new oven.

If you would like us to make a referral on your behalf, then simply contact your Neighbourhood Management Officer on 0330 303 3000. We will then send your referral on to Local Solutions who will then contact you directly. Or alternatively contact the Home Heat Helpline advice service on 0800 33 66 99.

The Money Advice Service
The Money Advice Service is independent and unbiased – so it won’t recommend any particular products or try to sell you anything. You can complete a health check either online or over the phone. The health check is the Money Advice Service’s new online money planner. In less than ten minutes you can get a personal action plan which identifies the top three things you can do to make the most of your money right now, and to plan for future goals. 

Call 0300 500 5000 and speak to a Money Adviser for unbiased advice on your money issues (call rates may vary).

Other money advice websites

  • National Debtline - Free expert advice to assess an individual's problem and recommend the right solution to make them debt free
  • Money Saving Expert - Free money advice website
  • This is Money - Daily Mail finanial advice website
  • Cash Wise - Useful, practical information on budgeting, borrowing, benefits, bills and bank accounts
  • Gingerbread - A leading support organisation for over 1.8 million single parents and their children throughout England and Wales
  • Citizens Advice - Free, independent, confidential advice to everyone on their rights and responsibilities.
  • Samaritans - Provides confidential emotional support 24/7 to those experiencing despair, distress or suicidal feelings
  • StepChange Debt Charity - Previously known as the CCCS. They provide free, impartial debt help and free debt management advice. 

Legal aid

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New State Pension

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United Utilities Arrears Allowance Scheme

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Affordable Living

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Benefits advice

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