Take part in our 2016 Tenant Satisfaction Survey

Published: 21 July 2016

Every two years we carry out a Tenant Satisfaction Survey to find out what you think about the services we provide. This year SLH is carrying out the survey, rather than an independent company, as this offers more value for money.

By completing this you are helping us to understand what is most important to you as well as helping us understand how happy you are with the services we provide. All your responses will be kept confidential and will be used to improve what we do.

Your views are really important to us so please take a few minutes to complete the survey. You can do so online or by using the printed version sent out to you in the summer issue of Your Bulletin.

If you do complete it online, you will need your unique survey number, which you will find on the front page of the paper survey. For every survey completed online, SLH will donate the postage cost savings to Crisis, a national homelessness charity who work in Liverpool.

Complete the survey online

We need to have a certain number of surveys returned to us, so that we can be sure that the responses we receive represent the views of all our tenants. Therefore we may need to carry out top-up telephone surveys in August to randomly selected tenants.

As a thank you for taking the time to complete and return the survey, all respondents will be entered into a prize draw to win £250. Good luck!

We will let you know the results of the survey and the lucky prize draw winner in the Autumn edition of Bulletin and here on the website.

Here are some of the ways that we used your feedback from the last survey in 2014

  • Launched a Customer Care Campaign to ensure all colleagues deliver a high quality, customer-focussed service
  • Introduced our Employment Gateway which helps to support tenants and residents move closer to employment opportunities
  • The completion of our solar photovoltaic panels programme to 898 homes, which is helping tenants save money on their fuel bills
  • The regeneration of The Crescent

Complete the survey online