Everyone Counts

The Equality Act 2010 came into effect on 1 October 2010 consolidating all previous equality legislation into one common framework. The Equality Act protects people from discrimination on the basis of ‘protected characteristics’ which are:

  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race (including ethnic or national origins, colour and nationality)
  • religion or belief
  • sex
  • sexual orientation

What does equality mean?
SLH will treat everyone in a fair and reasonable way without prejudice or discrimination.

What does diversity mean?
SLH recognises and embraces individuals and groups from different backgrounds.

Why is it important to us?
SLH wants our services to meet the needs of customers and staff. By understanding the diverse needs of the people we serve, we can continuously improve and provide high quality services.

Communicating with you in the right way
We want to communicate with you in a way that suits your needs. We do this by providing you with a range of ways to contact us and we also ask you how you prefer to be contacted by us to make sure we communicate with you in the best way possible.

When we ask you about how you prefer to be contacted, we will also ask if you have any communication requirements. Understanding these requirements makes it easier for you to receive information from us.

Here are the ways we can help:

  • Braille
  • audio
  • large print
  • BrowseAloud
  • hearing loop in reception
  • portable hearing loops for meetings or when we visit you
  • RNID Type Talk
  • sign language
  • translated documents
  • interpreters for meetings

All of the above are available on request, or if we already hold this information about you we will automatically send you information in your preferred format, and will tell our contractors how you prefer to be communicated with. E.g. If you are hard of hearing when a contractor comes out to complete repair works they can give you more time to answer the door.

We hope that you will join us in believing Everyone Counts. If you would like to discuss equality and diversity issues further, please get in touch.